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FAQs

GENERAL

Firstly, you will need a mobile device which is NFC ready. To read more on NFC ready mobile device you can read more here. Secondly you have to locate the NFC tag on your apparel. For T-SHIRT & HOODIE it will be on the lower left side. For PANTS it is located on the top left. Place your mobile device over the NFC tag and a pop-up will appear. Follow the link using your preferred browser.
No, we highly recommend you check the size chart before purchasing your item. All size charts are available in the last image of the product.
You should take a picture, post it on your instagram and tag us. This art piece is 1 of 1 and it is made by you. Every piece leaves a burn mark which makes it unique from the others. Wear it proudly.

GOLDPAY

GoldPay.sg is an online gold trading platform powered by PureGold.sg, Singapore’s premier private mint. It allows users to buy, sell, transfer, and even use real, certified gold bullion securely stored in a vault. They’ve also introduced a Gold ATM in Singapore, Dubai and many more countries around the world for physical gold redemption. To read more about them click here.
Digital gold is a modern way to buy, sell, and hold gold electronically, without physically storing the metal yourself. It represents real, physical gold stored securely by a trusted custodian, but you own it digitally. Each unit you buy (e.g. 1 gram) is backed by actual gold stored in a vault. Therefore, your digital gold is real and in safe keeping with our license partner Goldpay.sg.
Go to our tutorial page here. There will be step by step directions to guide your with all your gold features.
No, once you have redeem the digital gold from the garment it will be permanantly credited to your account. If you wish to gift the garment with the digital gold, do not redeem it before transferring. Transferring the garment to another person after redeeming will only change ownership but carrys no digital gold.
Email us at [email protected] and we will get this sorted out according to your needs.
Firstly, you have to transfer the product to the person's account. Once the person accepts the garment and is the new owner of it then only he/she can start redeeming. For more info, learn how to transfer in our tutorials page here.

SHIPPING

Please check your email or your account>orders to get your tracking details. We ship internatinally all around the world, so it may vary due to weather conditions, distance and holidays.
DHL is our Official Logistics Partner. Therefore all deliveries will be fulfilled by them as they are the global leader in international shipping, courier services and transportation.
Absolutely! 100%! Yes! We have precautionary measures in place for such situations, so only the owner of the garment is allowed to redeem the digital gold. Don't worry we thought of this before you did.
I'm afraid we have to hide our identity and location due to the status of our owner. Therefore, all transactions, purchases and dealing is done online to ensure the safety of Ari and Aurum.