Privacy policy

Last Updated: 9th June 2025

At Aurum, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop with us.

1. Information We Collect

When you browse our website, place an order, or sign up for our newsletter, we may collect the following information:

• Your name, email address, phone number, and shipping address
• Payment information (processed securely via third-party providers)
• Purchase history and preferences
• Device and browser data, including IP address, location, and cookies

2. How We Use Your Information

We use your information to:

• Process and ship your orders
• Send order confirmations and tracking details
• Communicate with you about promotions, restocks, or product updates
• Improve our website, customer service, and shopping experience
• fraud and keep your data secure

3. Sharing Your Information

We never sell your personal data. We only share it with trusted third-party providers that help us run our business, such as:

• Payment processors (e.g., Stripe, PayPal)
• Shipping partners (e.g., USPS, DHL,)
• Marketing platforms (e.g., Meta Ads)
• Analytics tools (e.g., Google Analytics)
• Gold Partners (e.g., Goldpay.sg)

These partners only receive the data they need and are required to protect it.

4. Cookies

We use cookies and similar tracking technologies to enhance your shopping experience. Cookies help us remember your preferences, analyze traffic, and offer relevant products or ads. You can control or disable cookies in your browser settings at any time.

5. How We Protect Your Data

We take security seriously. Your personal information is stored on secure servers and protected using SSL encryption, firewalls, and other best practices. Payment data is processed through PCI-compliant services.

8. Changes to This Policy

We may update this policy from time to time. When we do, we’ll update the "Last updated" date above. We recommend reviewing it periodically.